Information Notice on the right of withdrawal and return of faulty and non-conforming goods
Withdrawal - The purchase has the right to withdraw from the contract stipulated with The Bridge within 14 business days from delivery of the goods without any penalty and/or justification.
In order to exercise the right of withdrawal,send an email at email@example.com within 30 days from receipt of the goods in which you will expressly declare you want to return the ordered goods.
If the right of withdrawal is exercised, the user must return the purchased product to the seller at his or her expense by sending it to The Bridge within 14 days from receipt of the “Return code”. All goods must be sent to The Bridge S.p.A.'s address.
In order to be able to return the goods, the purchased products must arrive at the above-mentioned addresses in a normal state of preservation. The product must be sent back with the original product packaging and with the product tag. To return the product, the steps listed in the return procedure must be followed. They are found in the FAQ -> Returns section.
The purchaser is responsible for returning the goods packed in the original box in order to prevent the goods from arriving at destination in a deteriorated condition. Only if the original packing is unusable may the purchaser use another box that has the same size and sturdiness.
Return shipments made with methods other than those specified above, the only ones authorised, will not be accepted. Goods cannot be returned following withdrawal with costs borne by the recipient.
Once the return has arrived at destination, The Bridge will check the legitimacy of the return and once correctness of the operations has been checked, it will send the user a confirmation email. The amount paid will be charged back through the system with which payment was made.
Can I return the personalised product I purchased?
The Consumer Customer acknowledges and expressly accepts that the right of withdrawal pursuant to Art. 59, paragraph 1, letter c) of Italian Legislative Decree 206 of 6 September 2005 is excluded if customised and/or personalised Products are purchased. Those products, sold by the Seller, on which any type of graphic mark is stamped on them upon the Customer’s request are considered personalised.